Return & Refund Policy
Last updated: May 2026
At Lomobee Official, customer satisfaction is important to us.
1. Return Period
Customers may request a return within 14 days of receiving their order, in accordance with EU consumer protection laws.
2. Return Conditions
To qualify for a return:
- Items must be unused and unworn
- Items must be in original condition
- Original packaging and tags must be included
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Gift cards
- Final sale or clearance items
- Hygiene-sensitive items if opened or used
4. Refunds
Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The wrong item was received
- The item arrived damaged
- The item is defective
6. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the issue.
7. Exchanges
We only replace items if they are defective or damaged.
8. Contact
For all return requests, contact:
YOUR EMAIL ADDRESS